Policies
Auxesia Homes has a range of policies that guide how we provide services and make decisions. You may download our policies using the links below.
Anti-Social Behaviour (ASB) Policy
Complaints and Feedback Policy
Complaint Handling Code
2024 Complaint Handling Code Self Assessment
2024 Annual Complaints Performance and Service Improvement Report
2024 Board Response to Annual Complaints Performance and Service Improvement Report
2023 Complaint Handling Code Self Assessment
Equality & Diversity Policy
Rechargeable Repairs Policy
Rent Setting Policy
Safeguarding Policy
Tenancy Policy
Unacceptable Behaviour Policy
Whistleblowing Policy
Domestic Abuse Policy
Aids & Adaptations Policy
Download
We will consider requests for adaptations on a case-by-case basis. As first point of contact, please e-mail auxesiaqueries@touchstoneresi.co.uk.
PLEASE NOTE: To access PDF files you need to have a copy of Acrobat Reader on your computer, which is available free of charge from Adobe Reader. To open a document, simply click on its link and wait until your computer has downloaded the document.
