Get Involved

 

Resident Involvement

Auxesia Homes is committed to engaging, consulting and involving customers to help shape and improve our services.


By encouraging customer involvement, this helps us build better business intelligence, capture and act swiftly on outcomes from customer involvement, and supports real customer influence across.


To ensure that you can be involved we are committed to the following:

  • Providing opportunities for you to engage to the degree that you choose, including more formal involvement in the development of policies, in decisions about how services are delivered and improved, and in setting organisational priorities.
  • Supporting the formation and activities of tenant groups. We aim to work closely with any tenant groups and to build constructive relationships.
  • Providing a range of communication and involvement methods that are appropriate to the different needs of customers.
  • Enabling tenants to scrutinise our performance and discuss how performance can improve. 
  • Responding in a timely, clear and constructive way to feedback.


Complaints, compliments and suggestions

All complaints, compliments and suggestions are very important to us. They provide feedback about our services that we can learn from and help us make improvements where necessary.

 

HOW TO MAKE A COMPLAINT

 

You can make a complaint or submit a request for review by sending a letter to: Auxesia Homes, Booths Hall, Booths Park, Chelford Road, WA16 8QZ; or by completing our online form; Click here to Send a Complaint, Compliment or Suggestion.

You can read our complaints policy by clicking here. 

 

HOUSING OMBUDSMAN


You can also refer your complaint directly to the Housing Ombudsman. However, you must wait 8 weeks from the date of the final decision and resolution offered by Auxesia Homes. Customers can contact the Ombudsman by calling 0300 111 3000, or by sending a letter to: Housing Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9GE.